At MySweet.lk, we are committed to delivering fresh, high-quality sweets. Due to the perishable nature of our products, our refund and return policy is designed to ensure fairness while maintaining product safety and hygiene.

1. Returns Policy

  • Due to the perishable nature of sweets and food items, we do not accept returns once the order has been delivered.
  • However, returns/replacements may be considered only if:
    • You receive a damaged product
    • You receive an incorrect item
    • The product is spoiled or unfit for consumption at the time of delivery

2. Refund Eligibility

You may be eligible for a refund or replacement if:

  • You notify us within 24 hours of receiving the order
  • You provide clear photo evidence of the issue
  • The product has not been significantly consumed

3. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind after delivery
  • Incorrect delivery details provided by the customer
  • Failed delivery due to customer unavailability
  • Minor design or appearance variations (handmade/custom items)

4. Refund Process

  • Once your request is reviewed and approved:
    • Refunds will be issued to the original payment method
    • Processing time may take 3–7 business days depending on your bank/payment provider
  • In some cases, we may offer:
    • A replacement product, or
    • A store credit for future purchases

5. Order Cancellations

  • Orders can be canceled only within a limited time after placing the order
  • Once the order is prepared or dispatched, cancellations are not allowed

6. Delivery Issues

  • If your order is delayed or not delivered, please contact us immediately
  • We are not responsible for delays caused by:
    • Incorrect address details
    • Customer not available at delivery time
    • External factors (traffic, weather, etc.)

7. Contact Us

For refund or return requests, please contact us:

MySweet.lk
No.11/B, Thaladuwa, Negombo, Sri Lanka
📧 Email: info@glowe.lk
📞 Phone: +94 77 678 2010