1. How can I place an order?

Simply browse our products, add your desired items to the cart, proceed to checkout, enter your delivery details, and complete your payment. You will receive an order confirmation once your purchase is successful.

2. What payment methods do you accept?

We accept secure online payment methods available during checkout. Available payment options will be displayed before you complete your purchase.

3. Do you deliver throughout Sri Lanka?

Yes, we deliver to customers across Sri Lanka.

4. How long does delivery take?

Estimated delivery times are:

  • Western Province: 1–3 business days
  • Other Provinces: 2–5 business days
  • Remote Areas: 3–7 business days

Delivery times may vary due to courier operations or public holidays.

5. How much does shipping cost?

Shipping charges are calculated based on your delivery location and will be displayed during checkout before payment.

6. How can I track my order?

Once your order has been shipped, you may receive tracking details via email, SMS, or WhatsApp (where available).

7. Can I change or cancel my order?

Orders can only be changed or cancelled before they are shipped. Please contact us as soon as possible if you need assistance.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order and provide your order number along with photos of the item. We will review the issue and arrange a replacement, exchange, or refund where applicable.

9. What is your return policy?

Eligible items may be returned within 7 days of delivery if they are unused, unworn, in their original condition, and include all original packaging and tags. Please refer to our Returns & Refund Policy for complete details.

10. Can I exchange a product for a different size?

Yes. Size exchanges are available, subject to stock availability. Please contact our customer support team to arrange an exchange.

11. How do I know which size to choose?

We recommend referring to our size guide available on the product page. If you need further assistance, our customer support team is happy to help.

12. What if the product I want is out of stock?

If an item is currently unavailable, you can check back later as we regularly restock popular products. You may also contact us to inquire about availability.

13. Is my personal information secure?

Yes. We use appropriate security measures to protect your personal information. Please refer to our Privacy Policy for more information on how your data is collected and used.

14. Do you offer discounts or promotions?

Yes. We occasionally offer special promotions, seasonal sales, and discount campaigns. Follow our social media pages or subscribe to our newsletter to stay updated.

15. How can I contact customer support?

If you have any questions or need assistance, please contact us:

Glowe.lk

Email: info@glowe.lk

Phone: +94 77 936 6647

Website: https://glowe.lk/