Effective Date: July 21, 2026

At Glowe.lk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

Eligibility for Returns

You may request a return or exchange if:

  • The product received is damaged or defective.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The product is unused, unworn, in its original condition, and returned with all original packaging and tags attached.

Return requests must be made within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Products that have been worn, used, washed, or damaged after delivery.
  • Items without their original packaging or tags.
  • Products damaged due to misuse or improper care.
  • Clearance, sale, or promotional items (unless they are defective or incorrect).

How to Request a Return

To request a return or exchange, please contact our customer support team and provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and packaging (if applicable).

Our team will review your request and provide return instructions.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, Glowe.lk will cover the return shipping cost.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to the original payment method whenever possible.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We will gladly exchange products for:

  • Incorrect items delivered.
  • Damaged or defective products.
  • Manufacturing defects.
  • Size exchanges (subject to stock availability).

If the requested size is unavailable, you may choose an alternative product or request a refund, where applicable.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process if eligible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Failure to report issues within this period may affect your eligibility for a return or refund.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Glowe.lk

Email: info@glowe.lk

Phone: +94 77 936 6647

Website: https://glowe.lk/